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IDUser journeyDescription, test objectiveAssessmentObservation commentsQuotes, recordingsBlockers
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1J1Login, dashboard, guided tour, find navigationCompleted with friction- Login: First explores page, and the login components. We notice that they hear a heading, visually hidden. Did not hear error messages that visually appear. Logged in independently.
- Exploration startpage: Walks through toolbar, find buttons a little unclear, such as "3 Post installation messages". Hear information about the "test site name" and that it opens the test site in new window, seem to be helped by that information.
Can't guess that the User menu button opens a submenu (since it does not mention a state).

- Guided tour:
Opened the tour and looked in the list. Did not quite understand the meaning of the first ones, "How to" related to create a tour. The first step in the guide went well, and the user got focus on relevant places on this and the next. But on step 2, they did not accually get focus or a que to click on the button "Next", so they went looking for some type of "Next" button. (Here we stopped and explored other tasks)
After exploring login section "Now I understand where I am".

Toolbar in header: "User menu, button. ", "It was interesting that it says it can open frontend".

"Take a tour, would I take that? Maybe, if it was the first time". Regarding the two how to, related to guide "There I dont understand if those are for me".

Regarding focus order on guide step 2 of 17 for article "The order here is a bit enoying".

Clip from user test, user describes issue.
Error messages on login fields. Guided tour steps.
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2J2Create new article, add category, insert mediaBlocked or failed- Navigation to new article: Does not understand the difference of "Content" vs next item "Content dashboard", this seem to be partly due to that the user does not get information about the expandible sub menu for content. See clip. When the submenu for content was found, the user clicked on "Add article" button in the main menu.

- Create new article
: Notice that you can view site in frontend, seem to understand that. Goes in toolbar, finds the "Toggle dropdown", button unclear, after "Save" in order, Screenshot.
Adding title and alias work well. Understands the tab structure and moves into Content to add content. Would use shortcuts here for this editor with the keyboard for example for the task to insert media, try to find information but we dont do that now.

- Add category: Instead of moving on after editor to the category after, the user go back and looks in tabs. Find options and moves to category there. Realises that it does not seem to be setting the category. The participant could not independently locate the correct category control and required support to continue. Gets support to go back and later finds the settings after the editor. Strange announcment with VoiceOver on the category selector, clip describes and shows this announcement. The user still manage to set it.

- Save and close: without issues.
Clip from user test when user does not get information on expanded submenu.


"Toggle dropdown, pretty bad name perhaps"

Editable area: "Maybe it should say something with Content, now it says rich text area"

Combobox (for category). Main menu, submenu.
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3J3Filter articles, select multiple elements, action change statusBlocked or failed- Article list page: Does not get any announcement on that the article created was saved, it is there visually but not annouced.

- Table:
The table is understandable for the user and all its content, when moving over a row. Dont think the "link" role for the sorting in headers is logical but knows that older tables uses links that reloads page with sorting, still button would be more logical.

- Filter options: Presses filter option button but does not think anything happnes and cant even find the contents directly after the button, when getting info that its opened. Later find contents that opened without understanding that it was the opened filters, when moving up from table. The participant required test leader support to locate both the expanded filters and the Actions control.

- Multiple select: Looks for something to do actions on multiple selected items in table. Moves up to filter options and also the feedback element saying that an article was saved, and does not think it would be further up. Sceenshot of the place were the user expressed this. Much support needed to find, noted as a blocker. it is logical on the same place as filters and search, or further down, below table.
"Voiceover makes a sound on a new page, but no announcement of that it is saved"

Press filter option button: "I don't think anything happned".

Below toolbar with focus: "The multiple action button shouldnt be any higher than this".
Filter options, action buttons for multiple select.
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4J4Create menu item, type modalNot tested---
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5J6Find and change global config.settingsCompleted with workaround- Navigation: Goes to dashboard, using landmarks and finding quick links system, and then find correct link. Notes the heading system for quick links, and likes that. ,

- Global config setting: Steps forward from top on all navigation. Looks if the page have more subheading, reacts negatively to the limited amount of headings after h1. Remember from also have tested this in iOS that the global config link under "System" is announced as link that lacks information about that its selected, so moves on and knows that its selected anyway. Moves on to find permisson-settings.

- Permission: Select permission tab, but after that having difficulties moving into it, tries headings, next step with arrows, go into area with down arrow. Tabbing works, and later find text "Permissions" but thats not a heading. Uses zoom in desktop to see what happnes (workaround for this user).
Strange characters are announced for the user that confuses, thought it might be some type of incorrecly coded sub-menu. Tests the table with permission and find the value for an action, set as allowed quite easy.
On the roles for permissonsm image under observation comments "Hmm I wonder if that means it opens a type of menu" (these characters may perhaps be used on some type of menu). Menu on page for global configuration, tabs and content of permisson tabs.
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6J5Frontend login, edit buttons, find login fields and test Completed with friction- Open frontend: Opened from the link on the top of the page in a new article page. Works well to use the frontend link from that page. Would like to hear instuction as part of name instead of after, typical tooltip behaviour.

- Login: Finds login in main menu, logs in without issues. Wonder if they are logged in, finds logout and thus get feedback that they seem to be logged in.

- Edit buttons:
Tests two of them, one in menu and one on image in banner. Okey announcement, do not need to hear edit twice though. Assumes that they are links lead them away, but in fact the page seem to be the same when testing them. Also thinking about that the actual elements does not seem to be edtable. Do not find editable fields.
"Wonder if Im logged in, well it says logout so I guess Im logged in"Edit buttons, focus to edits fields.